Please contact us to do changes directly or let us help cancel the order.

We will send you the reconfirmation email within 24 hours. We will proceed it if we don't get your reply in 48 hours.

We provide a 2-year limited warranty on motors, remotes and a long-term complimentary technical support. To extend your coverage further, you could also purchase our "Extended Motor Service" in custom option.

If you change your mind, we are glad to cancel your order and provide a full refund, as long as it has not yet been shipped. Upon cancellation, you will receive a confirmation email along with your receipt, and we’ll keep you updated throughout the refund process.

Please note that because all our products are custom-made, we are unable to cancel or refund orders once production has started or the item has been shipped. Refunds are also only available for items with quality-related issues.

After placing the order we send you an order confirmation e-mail. Once your order has shipped out we’ll send you the tracking information.

We cover the standard shipping cost worldwide.

Yes.It's allowed to contact us to change the delivery address before the order is dispatched.
*However, once an order is shipped from our warehouse, the delivery address cannot be changed.

Our customized orders generally ship within 5 workdays after confirm your order. You will receive an email with a tracking number letting you know when your order is on its way.

Please contact us and provide photos if you have. We will help you fix it or send replacements.

If you received the wrong product or the product that was damaged during shipping, please contact our customer service department.

A replacement with correct color or dimension will be offered at some extra charge according to your order changes. We appreciate customer careful order since it is customized and can’t be resold anymore.

If you have any problems with your received order, feel free to contact us. Just send your Order# and question to service@blindifyhome.com or start a LiveChat. We will reply as soon as possible and spare no effort to assist you with the order.

To install and program your Blindify smart shades, visit the product Installation & Programming PDF Guides page.

If you're not sure which motor or remote you have, check the product label or contact customer support for assistance.

If you have trouble in deciding which motor to purchase, you could also contact us at Service@blindifyhome.com